Terms and Conditions

General  Policy

• Products are selling in ready stock EXCEPT items are out-of-stock and need to pre-order . Normally you able to receive your parcel within 3 working days (ready stock) and 14 working days for pre order .
• Most of items are real photo provided to minimize the differences between items and photo. If there is not real photo (using magazine or others photo as reference) it may occur 5-15% differences between items and photo.
• All items CANNOT be return in term of change to others model eitherwise wrong model we posted out . 
• Items will be courier or shipped out once the payment are cleared.

Delivery Policy

• We will start our parcel packing at 10.30am daily (except Saturday & Sunday). Your order able to send out on the same day if we received your payment before 1.00pm
• We may delay your order delivery without prior notice due to technical or resource allocation problems. For urgent orders, please make note in your order form so we can do our best to carry out a special arrangement for you.
• If your ordered item is out of stock, we will contact you before sending out the parcel, you may request either change other product or refund.
• We only using courier service (GDEX Express), you will likely receive your parcel within 3 working days.
• After sending out your parcel, we will inform you of the tracking number by your contact email/SMS.
• If you are not receiving your parcel after 3 days, please contact the courier company directly.If you have given us an invalid address or contact number, causing the parcel to be returned to us, we will not pay for the shipping charges for resending the parcel. Buyers will have to pay us the additional shipping to resend the parcel.

Payment Policy

• To pay, you may transfer the amount to us by Online Fund Transfer, Cash Deposit, or using ATM 
• After Payment, buyer may inform us via Email at [email protected] tby listing the Order Number, Bank Name, Payment date,  Payment Amount as well as attached with your receipt.
• If you have overpaid us, we will automatically refund the balance to you inside your parcel. Please contact our customer service if you want to add your balance into account.

Goods Exchange Policy

• We provide 100% return warranty on all products you’ve purchased regardless of the reason being dissatisfaction or a defected item.
• Unless it is our mistake for sending the wrong item to you or received damage products, otherwise all costs on shipping will bear by customer. 
• To avoid the warranty being abused, all refund is not in cash form but in exchange other products.
• Each piece of our online merchandise items will be scanned through our hand for quality inspection, and the quality marked on cards. However, quality standards are very subjective; dent, physical damage, not in boxes are not summed up as quality issues. If you would still want to return, all additional postage cost you need to pay .
• The warranty is valid for 30 days unless it stated after customer received parcel, customer must inform us within 3 days after received for any exchange and post back to us within 7 days.
• Please ensure the item is not used and please retain the original packing . Any scratches or damages caused by carelessness will not be accepted.
• To request an exchange, please email us your order#, reason, date of received and exchange details (your name, hp and address) at [email protected]